Effective Date: April 2, 2025

Solcere Naturopathic Clinic (“Solcere,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.solcere.com, use our services, or communicate with us—including via SMS—in accordance with the California Consumer Privacy Act (CCPA), the Telephone Consumer Protection Act (TCPA), HIPAA, and other applicable laws.

1. Information We Collect

We may collect the following categories of personal information from website visitors, clients, and patients:

  • Personal Identifiers: Name, address, email address, phone number, date of birth

  • Health Information: Medical history, symptoms, diagnosis, treatment plans, prescriptions (collected only during clinical interactions and protected under HIPAA)

  • Payment Information: Billing address, credit/debit card details, insurance information

  • Online Activity: IP address, browser type, referral source, pages visited, time spent on site (via cookies and analytics)

  • User Communications: Emails, appointment requests, contact form submissions, and SMS messages

  • Communication Preferences: Your opt-in status for marketing or appointment reminders via email or SMS

2. How We Use Your Information

We use your information to:

  • Provide naturopathic and integrative health services

  • Schedule and manage appointments

  • Send appointment reminders via email or SMS (with your consent)

  • Respond to inquiries and provide customer service

  • Process payments and insurance claims

  • Improve website functionality and user experience

  • Send health updates, educational content, and promotional materials (with your opt-in)

  • Comply with legal obligations, including HIPAA and applicable healthcare regulations

3. SMS Communications

If you provide your mobile phone number and opt in, you consent to receive SMS text messages from Solcere Naturopathic Clinic. These may include appointment reminders, health-related updates, or promotional offers. Message frequency may vary. Message and data rates may apply based on your mobile plan.

You may opt out at any time by replying STOP to any text message we send.
For assistance, reply HELP or contact us directly.

Your phone number will never be shared with third parties for their marketing purposes. It will only be used as outlined in this Privacy Policy and in accordance with your consent preferences.

4. Sharing Your Information

We do not sell your personal information. We may share your data in the following situations:

  • With Service Providers: Such as payment processors, email/SMS platforms, website hosting, or HIPAA-compliant electronic health record (EHR) systems

  • With Healthcare Partners: For coordinated care or referrals, only with your consent

  • As Required by Law: To comply with legal obligations or law enforcement requests

  • With Your Authorization: When you explicitly direct us to share your information

5. HIPAA Compliance

Solcere complies with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you provide during your care is safeguarded in accordance with HIPAA privacy and security rules. Access to your medical information is limited to authorized personnel and secure systems.

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share

  • Request a copy of your personal information in a portable format

  • Request deletion of your personal information (subject to legal or medical exemptions)

  • Opt out of any future sale of your personal information (we do not sell personal data)

To exercise your CCPA rights, contact us using the details at the bottom of this page.

7. Cookies and Analytics

We may use cookies and third-party analytics tools (such as Google Analytics) to understand user behavior and improve website performance. These tools may collect information like your IP address, device type, pages visited, and time spent on the site.

You may disable cookies in your browser settings, though some features of our website may not function properly as a result.

8. Data Retention

We retain personal information only as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations (e.g., medical record retention laws).

9. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your information. While no system is entirely secure, we work hard to ensure your data is protected from unauthorized access, use, or disclosure.

10. Children’s Privacy

Our services are intended for adults and are not directed at children under 18 without parental or guardian involvement. We do not knowingly collect personal information from minors without verified consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review the policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Solcere
535 Encinitas Blvd, Suite 100
Encinitas, CA 92024
Phone: (760) 385-8683
Email: hello@solcere.com

Ask A Question

We will reply by email. If this is a medical emergency, call 911

For Disability Assistance Call
(760) 385-8683